退換條款 (Return & Refund)

Opresso 退換貨政策

我們衷心希望您對在 Opresso 的每一次購物都感到滿意。若商品不符合您的期望，我們樂意為您提供協助。請花幾分鐘閱讀以下政策，這將幫助您順利完成退換貨流程 

發貨前
-客人下單付費後，訂單將不能更改、退款或退換。

1. 特別情況下的退換貨流程

退換貨適用情況：
您的申請原因須符合以下至少一項：
收到的商品與您的訂單內容不符。
商品存在非人為因素所造成的品質瑕疵或損壞。

為確保我們能處理您的申請，請檢查是否符合以下基本條件：

申請時限：請於收到商品後的 3 天內 聯絡我們的客戶服務團隊提出申請。
退回時限：請於申請確認後的 7 天內 將商品退回至我們的服務點。
商品狀態：退回的商品必須是全新狀態，並保持完整原始包裝。這包括：
商品本體
所有原裝配件、說明書
原裝包裝盒、包裝袋
相關單據及附贈的禮品

2. 哪些情況無法辦理特別情況下的退換貨？

請理解，在以下情況下，我們將無法受理您的退換貨申請：

超過申請期限：超過收到商品後 3 天的申請期限。
非全新商品：商品有使用痕跡、磨損、髒污，或因人為因素造成的任何損壞。若退回的商品有明顯的污漬或氣味，我們將保留拒絕退換的權利。
包裝不完整：缺少任何原始包裝物件（如配件、包裝盒、說明書等）。
商品經加工：您已在商品上進行任何形式的加工，如打印、刻字等。
影響二次銷售：商品包裝已損毀，或貼有其他標籤，導致無法進行二次銷售。
基於個人喜好：因主觀因素提出的申請，例如「顏色不喜歡」、「與想像中不同」、「感覺不好看」或「已不再需要」。
重複換貨：每張訂單僅提供一次換貨服務。

3. 退換貨流程是怎樣？

步驟一：聯絡客服提出申請
請於收到商品 3 天內，準備好以下資料並聯絡我們的客服團隊：

您的姓名
訂單編號
聯絡電話
需要退換的商品名稱
退換原因的詳細說明及清晰照片

步驟二：等待審核確認
我們的團隊在收到您的申請後，會盡快進行審核。審核通過後，我們會通知您後續的退換貨安排。

步驟三：將商品帶回服務點
為保障雙方權益，我們建議您親臨我們的服務點進行退換，以便我們能與您一同即時檢查商品狀態，確保過程清晰透明。

敬請預約：為節省您的寶貴時間，請務必提前至少 3 天與我們預約退換貨時間。
現場測試：若是電子或功能性產品，我們將與您一同現場測試，確認商品狀態。

步驟四：郵寄退換（選項）
若您無法親臨，可選擇將商品郵寄至我們的服務點。

運費需知：您需自行承擔寄出及寄回的雙程運費。
包裝提醒：為避免運送途中發生損壞，請妥善包裝商品。

4. 關於退款與換貨的安排

因商品瑕疵／寄送錯誤的退換
經我們確認符合退貨條件後，您可以選擇 更換全新貨品 或 辦理全額退款。

特別批准的退貨（非瑕疵品）
若商品完好無損，退款金額將會扣除以下兩項手續費後，透過您的原支付路徑退還：

交易平台手-續費：訂單總金額的 3%。
行政處理費：HKD 15。

換貨服務
每張符合換貨的訂單僅限換貨一次，且僅限更換同款或等值商品，恕不設退款。

5. 訂單成立後的重要提醒

為確保您的訂單能準確迅速地處理，請在下單前後留意以下事項：

訂單無法修改：訂單一經確認並付款後，便會進入自動化系統處理，因此我們無法為您更改訂單內容（如商品、送貨方式）或取消訂單。
核對收件資料：下單前，請再三確認您的收件人姓名、聯絡電話及地址是否完全正確。若因資料錯誤導致派送失敗或貨件退回，衍生的額外運費需由顧客承擔。
查收訂單電郵：完成付款後，請檢查您登記的電郵信箱，確認是否收到我們的訂單確認信。若沒有，請及時與我們聯絡。
門市自取通知：選擇門市自取的顧客，請務必在收到我們發出的「到貨通知」電郵後，再前來取貨。
聯絡我們 及  服務點地址
服務點地址：香港葵芳新都會廣場2座32樓3208室
聯絡電話：5323 7645
服務時間：星期一至五 10:00 - 17:00

如有任何爭議，Opresso 將保留最終解釋及決定權。

Opresso Return Policy

We want you to be satisfied with every purchase you make at Opresso. If the product does not meet your expectations, we are happy to help you. Please take a few minutes to read the following policy, which will help you complete the return and exchange process smoothly.

Before delivery
-Once the customer places an order and pays, the order will not be changed, refunded or exchanged.

1. Return and exchange process in special circumstances
Return and exchange applicable situations:
Your application reason must meet at least one of the following:
The received product does not match the content of your order.
The product has quality defects or damage caused by non-human factors.

To ensure that we can process your application, please check whether it meets the following basic conditions:

Application deadline: Please contact our customer service team to submit an application within 3 days after receiving the product.
Return deadline: Please return the product to our service point within 7 days after the application is confirmed.
Product condition: The returned product must be in new condition and keep the original packaging intact. This includes:
The product itself
All original accessories, manuals
Original packaging boxes, packaging bags
Related documents and gifts
2. In what cases can special returns and exchanges not be processed?

Please understand that we will not be able to accept your return and exchange application in the following cases:

Exceeding the application deadline: exceeding the application deadline of 3 days after receiving the product.
Non-new products: The product has signs of use, wear, dirt, or any damage caused by human factors. If the returned product has obvious stains or odors, we will reserve the right to refuse the return or exchange.
Incomplete packaging: Any original packaging items (such as accessories, packaging boxes, manuals, etc.) are missing.
Processed products: You have performed any form of processing on the product, such as printing, engraving, etc.
Affecting secondary sales: The product packaging has been damaged or other labels have been affixed, making it impossible to resell.
Based on personal preferences: Applications made due to subjective factors, such as "I don't like the color", "Different from what I imagined", "It doesn't look good" or "No longer needed".
Repeated exchange: Each order can only be exchanged once.
3. What is the return and exchange process?

Step 1: Contact customer service to apply
Please prepare the following information and contact our customer service team within 3 days of receiving the product:

Your name
Order number
Contact number
Name of the product to be returned
Detailed description of the reason for return and exchange and clear photos

Step 2: Wait for review and confirmation
Our team will review your application as soon as possible after receiving it. After the review is passed, we will notify you of the subsequent return and exchange arrangements.

Step 3: Bring the product back to the service point
To protect the rights and interests of both parties, we recommend that you return or exchange in person at our service point so that we can check the product status with you immediately to ensure a clear and transparent process.

Please make an appointment: To save your precious time, please make an appointment with us at least 3 days in advance for return and exchange.
On-site testing: If it is an electronic or functional product, we will test it on-site with you to confirm the product status.

Step 4: Mail return (optional)
If you cannot come in person, you can choose to mail the product to our service point.

Shipping fee information: You are responsible for the shipping fee for both outbound and return shipping.

Packing reminder: Please pack the product properly to avoid damage during transportation.

4. Refund and exchange arrangements

Returns due to product defects/incorrect delivery
After we confirm that the return conditions are met, you can choose to exchange for a new product or apply for a full refund.

Specially approved returns (non-defective products)
If the product is intact, the refund amount will be deducted from the following two handling fees and refunded through your original payment method:

Transaction platform handling fee: 3% of the total order amount.

Administrative processing fee: HKD 15.

Exchange service
Each order that is eligible for return and exchange can only be exchanged once, and can only be exchanged for the same or equivalent products. No refund will be provided.

5. Important reminders after ordering

To ensure that your order can be processed accurately and quickly, please pay attention to the following matters before and after placing an order:

Orders cannot be modified: Once an order is confirmed and paid, it will enter the automated system for processing, so we cannot change the order content (such as products, delivery methods) or cancel the order for you.

Check the delivery information: Before placing an order, please double-check whether your recipient's name, contact number and address are completely correct. If the delivery fails or the goods are returned due to incorrect information, the additional shipping costs will be borne by the customer.

Check the order email: After completing the payment, please check your registered email box to confirm whether you have received our order confirmation email. If not, please contact us in time.

Store pick-up notification: Customers who choose to pick up in the store, please be sure to come to pick up the goods after receiving the "Arrival Notification" email sent by us.
Contact Us & Service Point Address
Service Point Address: Room 3208, 32/F, Tower 2, Metropole Plaza, Kwai Fong, Hong Kong
Contact Number: 5323 7645
Service Hours: Monday to Friday 10:00 - 17:00

In case of any dispute, Opresso reserves the right of final interpretation and decision.