Shipping Policy
Shipping Policy
This store only provides local delivery service within Hong Kong (please contact customer service for non-local delivery services).
To provide customers with flexible pickup options, we offer various delivery methods. Enjoy free delivery on orders over $280 (including discounts); customers with orders under $280 can pick up their orders for free at our Kwai Fong/Mong Kok self-pickup points or pay a $30 delivery fee.
If you have any questions, please contact our customer service department:
Telephone: +852 53237645 (WhatsApp replies only)
✉ cs@opresso.com.hk
Self-pickup at the store
📍Kwai Fong Address: 299D Pop Up Kiosk, 2/F, Metroplaza
📍Mong Kok Address: 143A-B, 1/F, MOKO New Century Plaza
🕐Business Hours: Monday to Sunday: 11:30am - 8:30pm
* Customers must collect their products from the designated store within two weeks of receiving the collection notice (sent via email). Orders not collected within this period will be returned and disposed of.
Free delivery on orders over HK$280
Enjoy free delivery on purchases of $280 or more.
We are temporarily providing logistics services through SF Express: SF Express (SF)
Delivery covers residential and commercial locations. If you wish to have your package delivered to remote areas such as outlying islands, an additional fee may apply upon receipt. Please refer to SF Express's terms and conditions for details. For door-to-door delivery, customers can also choose to pick up their packages at the following SF Express smart lockers, SF Express stations, and service centers.
Will I receive a pickup notification after the goods arrive at the receiving point?
After your order arrives at the self-pickup point, you will receive a pickup notification via SF Express/SF Smart Locker on the SFHK APP. Customers can enable push notifications on their mobile phones (requires downloading the SF APP) to avoid missing delivery reminders. You can also track your package status in real time within the SFHK APP. Please pick up your package at your chosen self-pickup point before the deadline, as instructed in the notification. Otherwise, SF Express may charge a storage surcharge.
How long will the self-pickup point store the goods after they arrive?
Once your product arrives at the self-pickup point, SF Express will send you a "Pickup Notification" message. The specific time will be indicated in the SMS message. If you are late in picking up your package, you will need to pay the storage surcharge charged by SF Express.
How do I use the Shunbian Smart Locker?
1. In front of the Shunbian Smart Locker, tap the screen to start using it.
2. After the screen changes, you can press the "Collect Item" button.
3. As instructed, enter the six-digit pickup code shown in the pickup SMS.
4. The corresponding cabinet door will open automatically.
5. Take the package out of the opened cabinet.
6. Close the cabinet door to complete the retrieval process.
What should I do if I lose the pickup code or delete the text message?
1. Go to the machine, first click "Pick Up", then click "Forgot Pickup Code".
2. After entering your registered phone number, select the voice function to retrieve the parcel code, and you can answer the call automatically output by the smart locker.
3. Enter the 6-digit verification code provided during the call onto the screen. The screen will then display the tracking number. Click "Pick Up" and the locker door will open.
What if the smart locker is already full?
The Smart Locker will not notify us if it is full and unable to accommodate a package. The courier will attempt delivery again later if the locker is full, so delivery times may be delayed due to locker space limitations. Customers can also track order details on the Smart Locker website or call the Smart Locker customer service department at (852) 3525 0888.
• Actual delivery time may vary depending on weather, holidays, delivery location and stock availability. We do not guarantee that the goods will be delivered to your address within the specified time.
• Delivery times may vary if a Gale Signal No. 8 or higher or a Black Rain Warning is in effect during the delivery period. Delivery times may also be affected by holidays (e.g., Christmas, Lunar New Year, and Easter). Longer delivery times are also possible for remote areas.
• If you find that the goods are damaged in transit, you must notify our company within 24 hours of receiving the goods so that we can arrange follow-up.
• All confirmed orders cannot be cancelled or have their delivery addresses changed. If the address/pickup point needs to be changed after shipment, the company may charge an additional handling fee.
No cash on delivery
If the customer is unable to receive the package at the time of delivery, they can notify the delivery person to leave the goods at the management office/doorway.
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