Shipping Policy
Shipping Policy
Our store only provides local delivery service in Hong Kong (please contact customer service department if non-local delivery service is available)
For customers' flexibility in receiving their orders, we offer a variety of delivery options. Enjoy free delivery with a purchase of $280 or more. For purchases under $280, you can pick up your order for free at our Kwai Fong/Mong Kok pick-up locations or pay a $30 shipping fee.
If you have any questions, please contact our customer service department:
Tel: +852 3612 5432
✉ cs@opresso.com.hk
Store Pickup
📍Kwai Fong Address: Pop Up Kiosk, 299D, 2/F, Metroplaza
📍Mong Kok Address: 143A-B, 1/F, MOKO New Century Plaza
🕐Business hours: Monday to Sunday: 11:30am - 08:30pm
* Customers must collect their products at the designated store within 2 weeks of receiving the pickup notification (which will be sent by email). Orders not collected after the deadline will be returned and disposed of.
Free delivery for purchases over HK$280
Enjoy free delivery with purchases of $280 or more.
We temporarily provide SF Express logistics: SF Express (SF)
Delivery covers residential and commercial locations. If you wish to deliver to remote areas such as outlying islands, you may need to pay an additional surcharge when receiving the goods. For details, please refer to the relevant terms and conditions of SF Express . Along with door-to-door delivery, customers can also choose to pick up at the following SF smart lockers, SF stations and service centers.
Will I receive a pick-up notification once the goods arrive at the collection point?
Once your order arrives at the pickup location, you will receive a pickup notification via the SF Express app (SF Express/SF Smart Locker). Customers can enable push notifications (SF Express app required) to avoid missing delivery reminders. You can also track your shipment's status in real time via the SF Express Hong Kong (SFHK) app. Please follow the instructions in the notification to pick up your order at your selected pickup location before the deadline. Failure to do so may result in a storage surcharge.
How long will the goods be kept at the pick-up point after arrival?
SF Express will send you a "Pickup Notice" message upon arrival of your product at the pickup location. The specific pickup time will be determined by SMS. If you are late for pickup, you will be responsible for the storage fee charged by SF Express.
How to use Shunbian Smart Locker?
1. At the EBAY smart locker, tap the screen to start using.
2. After the screen changes, you can click the "Pick Up" button.
3. Follow the instructions and enter the six-digit pickup code on the pickup SMS.
4. The corresponding cabinet door will open automatically.
5. Remove the package from the opened compartment.
6. Close the cabinet door to complete the removal process.
What should I do if I lost the pickup code or deleted the text message?
1. Go to the cashier counter and click "Pick Up" first, then click "Forgot Pickup Code".
2. After entering your registered phone number, select the voice function to retrieve the code, and you can answer the call automatically output by the EF Smart Locker.
3. Enter the 6-digit verification code provided during the call into the screen, and the relevant waybill number will be displayed on the screen. Then click "Pick Up" and the locker door will open.
What should I do if the smart locker is full?
EF Locker will not notify us if the locker is full and cannot accommodate your parcel. The delivery driver will attempt to deliver the parcel later if the locker is full. Please understand that delivery time may be delayed due to the space in the locker. Customers can also track their order details on the EF Locker website or call EF Locker Customer Service at (852) 3525 0888.
• The actual delivery time may vary depending on weather, holidays, delivery location and inventory. We do not guarantee that the goods will arrive at your address within the specified time.
• Delivery times may be affected if a Gale Signal No. 8 or higher, or a Black Rainstorm Warning, is hoisted during delivery. Delivery times may also be affected by holidays (e.g., Christmas, Lunar New Year, and Easter). Delivery times may also be longer in remote areas.
• If you find that the goods are damaged during transportation, you must notify the company within 24 hours of receipt so that we can arrange follow-up.
• All confirmed orders cannot be cancelled or the delivery address cannot be modified. If you need to change the address/pickup point after shipment, the company may charge an additional handling fee.
No cash on delivery
If it is inconvenient for the customer to receive the package during delivery, you can notify the delivery person to place the goods at the management office/door.
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