Return & Refund

Opresso Return and Exchange Policy

We sincerely hope you are satisfied with every purchase you make at Opresso. If a product does not meet your expectations, we are happy to assist you. Please take a few minutes to read the following policy, which will help you smoothly complete the return and exchange process.

Before shipment
- Once a customer places an order and pays, the order cannot be changed, refunded, or exchanged.

1. Return and exchange process under special circumstances

When is a return or exchange policy applicable?
Your reason for applying must meet at least one of the following criteria:
The received goods do not match your order details.
The product has quality defects or damage caused by factors other than human error.

To ensure we can process your application, please check if you meet the following basic requirements:

Application deadline: Please contact our customer service team to submit your application within 3 days of receiving the goods.
Return deadline: Please return the goods to our service point within 7 days after application confirmation.
Product Condition: Returned products must be in brand new condition and retain their original packaging. This includes:
The product comes with all original accessories, instruction manual, original packaging box, packaging bags, relevant documents, and any complimentary gifts.

2. Under what circumstances can returns and exchanges not be processed under special circumstances?

Please understand that we will be unable to process your return or exchange request in the following circumstances:

Application deadline exceeded: The application period has exceeded 3 days after receiving the goods.
Not brand new: Items showing signs of use, wear, dirt, or any damage caused by human factors. We reserve the right to refuse returns or exchanges for items with obvious stains or odors.
Incomplete packaging: Any original packaging items (such as accessories, boxes, instructions, etc.) are missing.
Product has been processed: You have made any kind of processing on the product, such as printing, engraving, etc.
Impaired resale: The product packaging is damaged or has other labels affixed, making it impossible to resell.
Applications based on personal preference: Applications submitted due to subjective factors, such as "I don't like the color," "It's different from what I imagined," "It doesn't look good," or "It's no longer needed."
Repeated exchanges: Only one exchange service is provided per order.

3. What is the return and exchange process?

Step 1: Contact Customer Service to Submit an Application. Please prepare the following information and contact our customer service team within 3 days of receiving the goods:

Your name, order number, contact number, name of the item to be returned/exchanged, a detailed explanation of the reason for return/exchange, and clear photos.

Step Two: Awaiting Review and Confirmation Our team will review your application as soon as possible after receiving it. Once approved, we will notify you of the subsequent return and exchange arrangements.

Step 3: Bring the goods back to the service point. To protect the rights of both parties, we recommend that you visit our service point in person for the return or exchange so that we can check the condition of the goods with you in a timely manner and ensure that the process is clear and transparent.

Please make an appointment: To save your valuable time, please make an appointment with us at least 3 days in advance for returns and exchanges.
On-site testing: If it is an electronic or functional product, we will conduct on-site testing with you to confirm the condition of the product.

Step 4: Mail-in return/exchange (optional)
If you are unable to visit us in person, you can choose to have the goods mailed to our service point.

Shipping Information: You are responsible for the round-trip shipping costs for both sending and returning the item.
Packaging Reminder: Please pack the goods properly to avoid damage during transportation.

4. Arrangements regarding refunds and exchanges

For returns or exchanges due to product defects or incorrect delivery, once we confirm that the return meets the return conditions, you can choose to exchange for a brand new product or receive a full refund.

Specially approved returns (non-defective items)
If the goods are intact, the refund will be processed through your original payment method after deducting the following two handling fees:

Trading platform fee: 3% of the total order amount.
Administrative processing fee: HKD 15.

The exchange service allows only one exchange per eligible order, and the exchange is limited to the same or equivalent product. No refunds will be given.

5. Important reminders after order confirmation

To ensure your order is processed accurately and quickly, please note the following before and after placing your order:

Orders cannot be modified: Once an order is confirmed and paid for, it will be processed by an automated system, so we cannot change the order details (such as products, delivery method) or cancel the order for you.
Please verify your recipient information: Before placing your order, please double-check that your recipient's name, contact number, and address are completely correct. If delivery fails or the shipment is returned due to incorrect information, any additional shipping costs incurred will be borne by the customer.
Please check your order confirmation email after completing payment. If you haven't received our order confirmation email, please contact us promptly.
Store pickup notice: Customers who choose store pickup must wait until they receive our "Arrival Notice" email before coming to pick up their goods.
Contact Us and Service Point Address: Room 3208, 32/F, Tower 2, Metroplaza, Kwai Fong, Hong Kong Tel: 5323 7645
Service hours: Monday to Friday, 10:00 AM - 5:00 PM

In the event of any dispute, Opresso reserves the right of final interpretation and decision .

Opresso Return Policy

We want you to be satisfied with every purchase you make at Opresso. If the product does not meet your expectations, we are happy to help you. Please take a few minutes to read the following policy, which will help you complete the return and exchange process smoothly.

Before delivery
-Once the customer places an order and pays, the order will not be changed, refunded or exchanged.

1. Return and exchange process in special circumstances
Return and exchange applicable situations:
Your application reason must meet at least one of the following:
The received product does not match the content of your order.
The product has quality defects or damage caused by non-human factors.

To ensure that we can process your application, please check whether it meets the following basic conditions:

Application deadline: Please contact our customer service team to submit an application within 3 days after receiving the product.
Return deadline: Please return the product to our service point within 7 days after the application is confirmed.
Product condition: The returned product must be in new condition and keep the original packaging intact. This includes:
The product itself
All original accessories, manuals
Original packaging boxes, packaging bags
Related documents and gifts
2. In what cases can special returns and exchanges not be processed?

Please understand that we will not be able to accept your return and exchange application in the following cases:

Exceeding the application deadline: exceeding the application deadline of 3 days after receiving the product.
Non-new products: The product has signs of use, wear, dirt, or any damage caused by human factors. If the returned product has obvious stains or odors, we will reserve the right to refuse the return or exchange.
Incomplete packaging: Any original packaging items (such as accessories, packaging boxes, manuals, etc.) are missing.
Processed products: You have performed any form of processing on the product, such as printing, engraving, etc.
Affecting secondary sales: The product packaging has been damaged or other labels have been affixed, making it impossible to resell.
Based on personal preferences: Applications made due to subjective factors, such as "I don't like the color", "Different from what I imagined", "It doesn't look good" or "No longer needed".
Repeated exchange: Each order can only be exchanged once.
3. What is the return and exchange process?

Step 1: Contact customer service to apply
Please prepare the following information and contact our customer service team within 3 days of receiving the product:

Your name
Order number
Contact number
Name of the product to be returned
Detailed description of the reason for return and exchange and clear photos

Step 2: Wait for review and confirmation
Our team will review your application as soon as possible after receiving it. After the review is passed, we will notify you of the subsequent return and exchange arrangements.

Step 3: Bring the product back to the service point
To protect the rights and interests of both parties, we recommend that you return or exchange in person at our service point so that we can check the product status with you immediately to ensure a clear and transparent process.

Please make an appointment: To save your precious time, please make an appointment with us at least 3 days in advance for return and exchange.
On-site testing: If it is an electronic or functional product, we will test it on-site with you to confirm the product status.

Step 4: Mail return (optional)
If you cannot come in person, you can choose to mail the product to our service point.

Shipping fee information: You are responsible for the shipping fee for both outbound and return shipping.

Packing reminder: Please pack the product properly to avoid damage during transportation.

4. Refund and exchange arrangements

Returns due to product defects/incorrect delivery
After we confirm that the return conditions are met, you can choose to exchange for a new product or apply for a full refund.

Specially approved returns (non-defective products)
If the product is intact, the refund amount will be deducted from the following two handling fees and refunded through your original payment method:

Transaction platform handling fee: 3% of the total order amount.

Administrative processing fee: HKD 15.

Exchange service
Each order that is eligible for return and exchange can only be exchanged once, and can only be exchanged for the same or equivalent products. No refund will be provided.

5. Important reminders after ordering

To ensure that your order can be processed accurately and quickly, please pay attention to the following matters before and after placing an order:

Orders cannot be modified: Once an order is confirmed and paid, it will enter the automated system for processing, so we cannot change the order content (such as products, delivery methods) or cancel the order for you.

Check the delivery information: Before placing an order, please double-check whether your recipient's name, contact number and address are completely correct. If the delivery fails or the goods are returned due to incorrect information, the additional shipping costs will be borne by the customer.

Check the order email: After completing the payment, please check your registered email box to confirm whether you have received our order confirmation email. If not, please contact us in time.

Store pick-up notification: Customers who choose to pick up in the store, please be sure to come to pick up the goods after receiving the "Arrival Notification" email sent by us.
Contact Us & Service Point Address
Service Point Address: Room 3208, 32/F, Tower 2, Metropole Plaza, Kwai Fong, Hong Kong
Contact Number: 5323 7645
Service Hours: Monday to Friday 10:00 - 17:00

In case of any dispute, Opresso reserves the right of final interpretation and decision.